We have over 30 years’ expertise in writing and providing Travel Insurance solutions for some of the largest retail and financial institutions in the UK and globally.
Our products are tailored to the needs of each partner. These are complemented by a flexible operating model, which enables us to build products from the ground up - such as a new entry to the Travel Insurance market, or a new distribution channel.
Customers can choose from three levels of cover, giving them the protection they need, as well as additional options for:
- Cruise
- Winter sports
- Golf cover
Following the Covid-19 pandemic, there has been a shift in traveller buying patterns, with more emphasis on quality rather than price. We have adapted quickly to the needs of the customer, which has included the inclusion of Covid-related cover.
Choice & simplification for our customers
We provide a variety of online claims options, ranging from simple notification to end-to-end claims management, including automated decision and fast track functionality. Your customers can fully complete their claim online with the option to switch between channels. Our full end-to-end online claims journey provides the following:
- 24/7 access
- Online claims management, integrated via API into the customer portal
- Save functionality, to allow the customer to return later. e.g. return to submitted claim to upload documents if they weren’t to hand before
- Ability to check claim status
- Ability to switch between on & offline
- Online decision communication
Online access to our Medical Network
Medway is AXA Partners’ Medical Provider Search tool offering directional care for your customers when they need assistance whilst travelling:
- 24/7 access
- Gives customers direct access to our worldwide medical network, to find the best healthcare providers that can be shortlisted & geolocalised on a responsive map, according to their needs
- This asset is in API format and, therefore can be implemented directly into the customer portal
Enhancing the customer journey
Doctor Please!Remote interactive medical consultation, medical advice and treatment options through 24/7/365 access to GPs worldwide, via an App or phone. Patients can access doctor’s notes, referral notes, and prescriptions and receive immediate re-direction to AXA for hospitalisation and physical consultation.
Your PassEnables customers to download full Travel Insurance documentation to their mobile wallet. It is a ‘Digital Insurance Card’ avoiding the need to print anything. It has download/scanning barcode options to dial-in to the call centre as well as links to the documents.
Fast-track paymentWe are able to offer fast-track solutions for customers who meet the relevant criteria, enabling them to receive a rapid payment. For example, if the amount claimed is under £250, the circumstances are covered, and we are satisfied with the information that has been provided, we will look to settle the claim without requesting additional documents.
Added value services
We also offer a range of non-standard claims and assistance services, that can add value to the customer experience.
Gadget Insurance
We can provides comprehensive, flexible and modular solutions to meet your customers’ needs. Customers can obtain cover for a range of gadgets including, mobile, tablet, watches, accessories, and cameras, grey goods including laptops and games consoles. In addition, we can offer Extended Warranty, Screen Damage, Accidental Damage, Theft and Loss.
Car Hire Excess
Protects against excess payments in the event of hire car damage or theft. Car Hire Excess Protection enables customers to claim reimbursement up to £3,000. It not only reduces the potential excess charges, but also delivers better levels of cover.
Customers can log their claims via our seamless, intuitive and efficient claims platform, as well as track and monitor the status, providing peace of mind.