Our in-house and professionally qualified network management team is responsible for the overall management and performance of our network, on behalf of our partners.
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Our fully contracted network is structured to maximise job acceptance and deliver the right outcomes for customers
We pride ourselves on the positive engagement with our network partners who operate under contract, with agreed service levels and procedures.
A resilient Home Emergency Network
100% of our work is sub-contracted to our approved contractors. Our approved and fully contracted network is structured to maximise job acceptance, and deliver the right outcomes for customers.
Our scale and engagement commands primacy with our supplier base. We have over one hundred contractors consisting of a mix of large national and smaller, regional firms. Over 4,500 tradespeople work across multiple trades, giving us true national coverage.
We operate a robust continuous review framework, which supports improvements in efficiency and customer service across the network. All contractors are fully vetted and reviewed regularly, and must follow our exacting standards.
Keeping you moving – our award winning Motor Breakdown Network
We work with 350 vehicle recovery operators and 3,500 roadside operatives from 400 bases across the UK & Ireland. All operatives are accredited to PAS43 standard or equivalent. The depth and strength of our network means that we have several options available during busy times, to help reach customers without undue delay.
Operatives have the advantage of local knowledge, which can be useful in ascertaining vulnerability.
Local premises are available to support a fix, away from unsafe locations. Our motor dashboard provides live regional performance, and key metrics on more complex cases, helping us to identify where additional intervention is required.
In addition, we have an established relationship with a motorcycle specialist, spanning 20+ years, who have expert mechanical knowledge in repairs, resulting in more fixes at the roadside.
Our ‘ONE AXA’ strength also gives us international capability, with access to 1,000 partners across Europe with local expertise provided by our French operational teams, ensuring that customers travelling abroad are not left stranded.
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Travel, claims & emergency assistance wherever you need it
Medway is AXA Partners’ Medical Provider Search tool offering 24/7 access directional care for your customers when they need assistance whilst travelling.
This asset gives customers direct access to our worldwide medical network consisting of 200 in-house doctors and nurses and 40,000 medical providers, enabling them to find the best healthcare providers that can be shortlisted and geo-localised on a responsive map, according to their needs.